People who are familiar with business operations, have a fundamental understanding of financial principles, and are IT savvy-with either general knowledge or work experience in IT and the basics of ERP-are good candidates for this certification.īy earning this fundamentals certification, you will gain the skills to solve ERP problems and you can validate those skills to current or potential employers, helping to open career doors.
If you’re looking for broad exposure to the enterprise resource planning (ERP) capabilities of Dynamics 365 and a better understanding of how finance and operations apps fit within the Microsoft ecosystem-and how to put them to work in an organization-this certification is for you. There are no prerequisites for this certification. Exam-MB-920: Dynamics 365 Fundamentals: Finance and Operations apps (ERP), which you must pass to earn this certification, measures skills in these areas. The training for this certification covers the capabilities, strategies, and components of these finance and operations areas: Supply Chain Management, Finance, Commerce, Human Resources, Project Operations, and Business Central, along with their shared features, such as reporting capabilities and integration options. Microsoft Certified: Dynamics 365 Fundamentals Finance and Operations Apps (ERP)
If you want to gain broad exposure to the customer engagement capabilities of Dynamics 365, and you’re familiar with business operations and IT savvy-with either general knowledge or work experience in information technology (IT) and customer relationship management (CRM)-this certification is for you. Exam MB-910: Dynamics 365 Fundamentals: Customer Engagement apps (CRM), which you must pass to earn this certification, measures skills in these areas. It covers the specific capabilities, apps, components, and life cycles of Dynamics 365 Marketing, Sales, Customer Service, Field Service, and Project Operations, and also the features they share, such as common customer engagement features, reporting capabilities, and integration options. The training for this certification gives you a broad understanding of the customer engagement capabilities of Dynamics 365. Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) See if these two new certifications can help you advance your career. With more and more businesses using Microsoft Dynamics 365, and a growing need for people skilled in using it to help take advantage of its potential, the opportunities for people who can demonstrate their skill with certification are also increasing.
A seamless set up experience enables you to configure the app once and deploy it everywhere – on mobile, desktop, or tablet.People in many different roles and at various stages in their careers can all benefit from the two new fundamentals certifications being added to the Microsoft training and certification portfolio: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) and Microsoft Certified: Dynamics 365 Fundamentals Finance and Operations Apps (ERP).
Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.ĭynamics 365 provides salespeople, agents, and supervisors with the best tools for managing their data, and updating records and status both online and offline. Microsoft Dynamics 365 is the essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go.